You can contact us in the following ways:
Phone us on 0800 500 123
Contact our Head Office for franchise opportunities, sponsorship or if you have a comment on our service
Mike Pero (New Zealand) Ltd
P O Box 2060,
P: 03 365 9440
F: 03 365 1140
How to Make a Complaint
At Mike Pero Mortgages we take customer service standards very seriously. If you feel that we have not met your expectations or let you down in any way, then we would be very grateful for your feedback.
We always look to resolve matters as quickly as possible and to listen to all suggestions for improvement. As you would expect, there is no charge for making a complaint.
Making a complaint is simple and straight forward, you can contact us in a number of ways:
P: 03 365 9440 between the hours of 8:30 am and 4:30 pm Monday to Friday
F: 03 365 1140
What Happens Next?
We will respond to you within 5 days of receiving your complaint and look to resolve the issue within that time. If for any reason we cannot resolve the matter within 5 days then we will contact you and advise when you can expect to hear back from us.
Once the matter has been addressed we will contact you to check that it has met with your expectations and satisfaction.
If you are not satisfied with the result of our investigation and response then you may want to contact Financial Services Complaints Ltd (“FSCL”). We are members of their independent dispute resolution scheme and FSCL are approved by the Ministry of Consumer Affairs. There is no cost for using the services of FSCL.