Privacy Notice

We value your privacy and take every step to ensure that your information remains confidential. The statement below is a summary of the policies employed by Mike Pero Mortages (Mike Pero). Please direct all enquiries to Mike Pero through one of the following means:

Mike Pero Mortgages
PO Box 4295
Shortland Street
Auckland 1140
or Email: legal@mikepero.co.nz

What personally identifiable information does Mike Pero collect from me?

If you contact Mike Pero, we may keep a record of that correspondence either electronically or in hard copy. For example, Mike Pero occasionally asks clients to complete surveys that we use for research and marketing purposes. Whenever Mike Pero collects personal information we make an effort to include a link to this Privacy Policy.

What are cookies and does Mike Pero use them?

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Mike Pero uses cookies for a variety of purposes including but not limited to enabling a more efficient navigation system while you are using our site.

With whom does Mike Pero share my information?

Mike Pero will not disclose any of your personally identifiable information except when we have your permission or it is with companies related to Mike Pero.

What is the Mike Pero policy on allowing me to update, correct, or delete my personally identifiable information?

You may edit any personal information that Mike Pero holds on you by contacting us via phone, fax, or email. Your information can be updated, corrected or deleted at your request at any time.

How does Mike Pero protect my personal information?

As with all information, Mike Pero will never rent or sell your personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Mike Pero cannot ensure or warrant the security of any information you transmit to us via email or customer response form. Once we receive your transmission, we make our best effort to ensure its secure within our systems.

Additional Information

Questions regarding this statement should be directed to legal@mikepero.co.nz.

Complaints Resolution

At Mike Pero, we are committed to providing our customers with great service. If our service doesn't meet your expectation, we want to know. Please direct all enquiries to Mike Pero through one of the following means:

Mike Pero Mortgages
PO Box 4295
Shortland Street
Auckland 1140
or Email: legal@mikepero.co.nz

In most cases, we are able to resolve your issue or complaint on the spot. If this is not possible, we'll send you a letter to acknowledge your issue or complaint and let you know how long we expect it to take to provide you an answer.

If you are not satisfied with the steps we take to resolve your issue or complaint or with the result of our investigation, you can seek assistance from an independent external dispute resolution service, which is provided by Financial Services Complaints Limited.

Lending and policy criteria and terms and conditions apply. Content on this website is general in nature and is not a recommendation, opinion or guidance to any individuals in relation to acquiring or disposing of a financial product. Readers should not rely on this content and should always seek specific financial advice appropriate to their own individual circumstances.