Complaints Handling and Dispute Resolution Statement

This disclosure statement was prepared on 15 March 2021.

Mike Pero Mortgages Limited

Mike Pero Mortgages Limited holds a licence (FSP37033) issued by the Financial Markets Authority to provide financial advice.

Our financial advisers are either engaged by us directly or through one of the authorised bodies named on our financial advice provider licence, to provide financial advice on our behalf.

Complaints Handling and Dispute Resolution

If you have a problem, concern, or complaint about any part of our financial advice service, please tell our internal complaints team so that they can try to resolve the problem.

You may contact the internal complaints team by contacting Mike Pero Mortgages Limited by telephone on 0800 500 123, by email on support@mikepero.co.nz or by writing to Mike Pero Mortgages Limited, PO Box 4295, Shortland Street, Auckland 1140.

We will consider your complaint following our internal complaints process and let you know how we may resolve it. We may need to ask you for more information. We will acknowledge your problem, concern or complaint within 48 hours of your initial email, letter or phone call being received. We aim to resolve complaints within 5, but no longer than 21, working days from receiving them and will let you know if we need more time to consider your complaint.

If we cannot agree on how to fix the issue, you can contact Financial Services Complaints Limited (FSCL). This independent disputes resolution service will cost you nothing, and may help investigate or resolve any disagreements that are not able to be resolve through our internal complaints process.

You can contact FSCL at:

Address details: PO Box 5967, Lambton Quay, Wellington 6145
Phone number: Call Free 0800 347 257, or 04 472 FSCL (04 472 3725)
Email address:   info@fscl.org.nz

Mike Pero (New Zealand) Ltd Copyright © 2021 All rights reserved | Lending and policy criteria and terms and conditions apply. Content on this website is general in nature and is not a recommendation, opinion or guidance to any individuals in relation to acquiring or disposing of a financial product. Readers should not rely on this content and should always seek specific financial advice appropriate to their own individual circumstances.