Feedback

We'd love to hear from you

Our goal is to provide fast and hassle free service to our customers. If you’ve had a great experience, we’d love to hear from you so please email us your story. We also understand that sometimes we don’t always get things right. So, if we haven’t met your expectations, we definitely want to know so we can get things right next time.

Give us a call

You can call us 7 days a week on 0800 500 123.

Send us an email

You can email us at service@mikepero.co.nz anytime and we'll get back to you quickly as we can.

Resolve an issue

If you make a complaint, we will take time to understand the issue, and do everything we can to fix it. In most cases, we can resolve these things on the spot but, if this isn’t possible, we’ll let you know when you can expect us to get back to you.

Get a solution

If after working with our team you aren’t satisfied with the outcome, you can formally lodge a complaint with our dedicated Resolutions Team. They will review your concerns via our own resolutions process. Please email service@mikepero.co.nz and a member of the team will be in touch promptly.

Mike Pero (New Zealand) Ltd Copyright © 2018 All rights reserved | Lending and policy criteria and terms and conditions apply. Content on this website is general in nature and is not a recommendation, opinion or guidance to any individuals in relation to acquiring or disposing of a financial product. Readers should not rely on this content and should always seek specific financial advice appropriate to their own individual circumstances.