Our goal is to provide fast and hassle free service to our customers. If you’ve had a great experience, we’d love to hear from you so please email us your story. We also understand that sometimes we don’t always get things right. So, if we haven’t met your expectations, we definitely want to know so we can get things right next time.
If you make a complaint, we will take time to understand the issue, and do everything we can to fix it. In most cases, we can resolve these things on the spot but, if this isn’t possible, we’ll let you know when you can expect us to get back to you.
If after working with our team you aren’t satisfied with the outcome, you can formally lodge a complaint with our dedicated Resolutions Team. They will review your concerns via our own resolutions process. Please email firstname.lastname@example.org and a member of the team will be in touch promptly.
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